Latest
Open workbench
AI in sales support: how to test it without losing control
Learn how to test AI in sales support with a clear workflow, team oversight, and metrics that follow each inquiry through to the sales representative.
Blog
Notes from the workbench
What we have learned putting AI to work in service businesses: where to start, what it costs, what to automate and what to leave with people.
Open workbench
I tried automating and it didn't work: the four most common reasons
If an automation or chatbot failed at your business, the tool was rarely the only problem. See the four most common reasons and how to try again safely.
People decide
WhatsApp chatbot for a clinic: what to automate and what to leave with the front desk
Before hiring a WhatsApp chatbot for your clinic, see what you can safely automate, what should stay with a person and how to take care of patient data.
The last real event
AI in a law firm: what to automate without putting confidentiality at risk
Where AI helps a law firm (status updates, documents, first contact) and where it shouldn't go. With confidentiality and data privacy safeguards in practice.
People decide
Will AI replace my team? What really changes in the daily routine
In a well-designed system, AI takes the repetitive work off your team and people keep the decisions. See what changes, what doesn't and how to tell them.
The ladder before AI
Where to start with AI in your business (and where not to)
Want to use AI in your business but not sure where to start? Pick a workflow that stalls every week, measure it, and test the four simpler steps first.
Costs in the open
How much does it cost to implement AI in a business? The six costs of an honest proposal
The price of AI goes beyond setup. See the six costs that should appear as separate lines in a proposal, including model usage, and how to put a cap on it.